Privacy Policy

Introduction

We are committed to protecting and safeguarding your personal data in accordance with the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”).

Paella Amigo LTD (Amigo Food Group) is the data controller of the information we collect and hold about you.

How do we use your data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because:

• The data is necessary for our performance of a contract with you.
• You have consented to our use of your personal data.
• It is in our legitimate business interests to use it.

Your personal data may be used for the following purposes:

• Providing and managing your account.
• Supplying our products or services to you.
• Personalizing and tailoring our products and services for you.
• Communicating with you (responding to emails or calls).
• Handling your queries.
• Analyzing visitor browsing and buying habits to improve our website.
• Preventing, detecting, mitigating, and investigating fraudulent or illegal activities.
• Sharing necessary data with third-party couriers for order fulfillment.

You will not receive unlawful marketing or spam, and you will always have the opportunity to opt-out.

Data Sharing and Retention

We do not sell, rent, or disclose your personal information for marketing or advertising purposes. Your data is kept for business-related purposes only and may be shared only if legally required.

Your personal data will be retained for 3 years after the date of last activity, unless you request its deletion before that period.

Direct Marketing

We will only send you special offers, promotions, and event information if you have opted in:

• When creating your online account.
• During the website checkout process.

How Can I Control My Personal Data?

If you would like to access, correct, delete, or restrict the use of your personal data, or if you have any questions, please contact:

Email: orders@amigofoodgroup.com

Data Subject Rights

Under the GDPR, you have the following rights regarding your personal data:

• The right to access your personal data.
• The right to rectify inaccurate or incomplete data.
• The right to request the deletion of your data (right to be forgotten).
• The right to restrict the processing of your data.
• The right to data portability (receive your data in a structured, commonly used format).
• The right to object to the processing of your data for certain purposes (such as marketing).

To exercise any of these rights, please contact us at orders@amigofoodgroup.com.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. By using our site, you consent to the use of these technologies. You can manage your cookie preferences through your browser settings at any time.

Transfers Outside the EU

If your personal data is transferred outside the European Economic Area (EEA), we ensure that it is protected by appropriate safeguards in compliance with applicable data protection laws.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We continuously monitor and improve these measures to ensure the highest level of security for your information.

Review of Privacy Policy

This privacy policy is reviewed regularly and may be updated to reflect changes in our data practices or legal requirements. Any updates will be posted on this page, and we will notify you if significant changes occur.